Last updated: 29 September 2026

Who We Are

This website, euromattress.co.uk, is operated by Euro Mattress, Sargodha Road, Gujrat (50700), Pakistan. In this policy, “we”, “us” and “our” mean Euro Mattress.

We respect your privacy. This policy explains what personal information we collect when you visit our website or place an order, why we collect it, and how we keep it safe. By using this website or placing an order, you agree to this policy.

Information We Collect

When you place an order

To process and deliver your order, we collect:

  • Your name, phone number and email address
  • Your billing and delivery address
  • The products you order and any notes you add
  • Payment details needed to confirm your payment (for example, bank transfer confirmation). We do not store card details on our website.

When you contact us

If you contact us through our contact form, by phone, email or WhatsApp, we keep the details you share so that we can answer your question or complaint.

When you create an account

If you create an account, we store your name, email address, saved addresses and order history. You can view and update these details at any time from your account page.

When you subscribe to our newsletter

If you sign up for our newsletter, we store your email address to send you offers and updates. You can unsubscribe at any time using the link in any email.

When you browse our website

We automatically collect some technical information, such as your IP address, browser type, device type and the pages you visit. This helps us keep the website secure and understand how it is used.

How We Use Your Information

  • To process, confirm and deliver your orders
  • To contact you about your order, delivery or warranty claim
  • To answer your questions and handle complaints
  • To send newsletters and offers, only if you have signed up for them
  • To remind you about items left in your cart
  • To improve our website, products and service
  • To protect our website from fraud, spam and security threats
  • To meet our legal and accounting obligations

Payments

We currently accept Cash on Delivery and Direct Bank Transfer. For bank transfers, we only use the payment information needed to confirm that your payment has been received. We do not collect or store debit or credit card numbers on this website.

Cookies and Tracking

Cookies are small text files stored on your device. We use them to:

  • Keep items in your shopping cart and complete checkout
  • Keep you logged in to your account
  • Remember your preferences
  • Understand how visitors use our website (analytics)
  • Show relevant ads on other platforms, such as Facebook and Instagram

You can block or delete cookies in your browser settings. Some parts of the website, such as the cart and checkout, may not work properly without them.

Who We Share Your Information With

We do not sell your personal information. We only share it when needed to run our business, with:

  • Delivery and courier partners, to deliver your order (name, phone number and address)
  • Banks, to confirm bank transfer payments
  • Analytics and advertising services, such as Google Analytics and Meta (Facebook) Pixel, to measure website traffic and show relevant ads
  • Email and communication services, such as Mailchimp and WhatsApp, to send order updates, newsletters and replies
  • Website hosting and security services, to keep the website running and protected
  • Government or legal authorities, if we are required to by law

Embedded Content from Other Websites

Some pages may include content from other websites, such as videos or social media posts. This content behaves as if you visited the other website, and those websites may collect data about you under their own privacy policies.

How Long We Keep Your Information

We keep order and payment records for as long as needed for accounting, tax, warranty and legal purposes. Account details are kept until you ask us to delete your account. Newsletter details are kept until you unsubscribe. Other information is deleted when it is no longer needed.

How We Protect Your Information

We use secure (SSL) connections, security software and restricted access to protect your information from unauthorised access, loss or misuse. No method of sending data over the internet is completely secure, but we take reasonable steps to keep your information safe.

Your Rights

You can ask us to:

  • Tell you what personal information we hold about you
  • Correct any information that is wrong or incomplete
  • Delete your personal information, unless we must keep it for legal or accounting reasons
  • Stop sending you marketing messages

To make a request, contact us using the details below.

Children’s Privacy

Our website is not intended for children under 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

Contact Us

If you have any questions about this policy or your personal information, please contact us:

  • Address: Sargodha Road, Gujrat (50700), Pakistan
  • Phone: (053) 3514978 (Saturday to Thursday, 9 AM to 5 PM)
  • Email: [email protected]
  • Contact form: Contact Us

For warranty information, please see our Warranty Policy.